Open Client: the Opposite

Betsey was the opposite of the open client. She came referred to me by CB's relocation department as a "no brainer." She said she wanted to see a property over in SW Philadelphia, make an offer on it, and buy it cash.

She said she had looked on her own for a long time and this was THE property. She was expanding her limousine business and needed a larger garage to park her limos. Okay, sounded good.

She contacted me and I made arrangements. She professed to be so thankful because, she said, I was the only agent who'd responded to her.

She showed up and we looked at the property. She acted as though it was a done deal. She said she'd call me later that afternoon and come down and write up the offer. She just had to nail down a couple of things and figure out what she wanted to offer.

I gave her my standard: "Take all the time you need to decide, but once you decide, pull the trigger right away because there's no downside to waiting."

We parted and waited. No call from done deal. I called her and left messages, but they were never returned. I never heard from her again.

So much for Ms. Done Deal. She obviously had things she wasn't open with me about.

I'm trying to create savvier real estate customer. Is this working?

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