Discourteous Client

Don't be like Sue (fictitious), the last buyer I helped look for a house. A friend called me and asked me to help her. I said I would and got the details.

I got there a little early, turned on all the lights, walked around to orient myself and form an opinion about the place, and got out the appropriate paperwork including the specs of the house, some additional stuff about its history, and the Consumer Notice, a form all real estate agents are required by law to go over at the first meeting.

She showed up right on time. She smiled as we shook hands and introduced ourselves.

I pulled out the Consumer Notice and said: "I'm sorry this is a little boring, but the lawyers make me do it." Most buyers are very tolerant of it.

I started to go through it with her and she looked at me as though I were scum. Absolute scum. Here I was, living up to my responsibilities as a licensed agent, and she was looking at me as though I were scum.

She said, "I've never had an agent put me through this."

I said, "I'm sorry it's annoying, I know. I don't know what other Realtors do, but it's required by law."

She stood there while I "put her through it." I asked her to sign it, she said she wouldn't. I wrote on it, "presented on (date) client refused to sign," and proceeded to show her the house. She followed me around without saying anything and when we were done looked at me and said, "I don't think so," and walked out.

I turned off all the lights, locked all the doors, left, and never showed another house. With people like that, who needs to show houses.

Don't be like Sue. Realize that your agent is (in most cases) trying to do his or her best work.

I'm trying to create a more informed real estate customer. Is this working?

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