Ideal Client Trait #4: No Games

Agents do their best work for clients when clients play it straight. When they do their, "let's offer this and see what they say," it suggests that the client has something they're not telling the agent, and they are playing games. This leads the agent to suspect the clients are up to something, and they can't do their best work.

I had a client once who would always counter offer. If they other side met their requests, she'd always say, "Let's come back with...". This puts the agent in the uncomfortable position of having to go along with the client and do their bidding, which they are obligated to do, or fire the client.

I've never fired a client in mid-stream, though I did turn one away who had caused me no end of expense and headache. She said, "You know I'll be looking for more property you know," as if that was appealing to me. I told her, "Call me, we have to talk."

I never heard from her again. I have to thank her, though. She taught me a lot about how to be a good agent.

I'm trying to create a more informed real estate customer. Is this working?

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